Q) What's the difference between the trial version and the full version?

A) The trial version adds a water mark on all output slideshows (DVD and video). Apart from that the software is identical.

Q) Do i instantly get the full version after buying online?

A) Yes, after purchasing an email will be sent to you straight away. The mail contains a text key which you enter when first starting up the program (select registration). Note: when registering the key you will need to be connected to the internet. After validation you will the have the full version.

Q) What computer do i need to run PhotoVidShow

A) PhotoVidShow will run on windows XP (service pack 2/3), Windows Vista, Windows 7 and Windows 8 desktop mode. There is no MAC version of PhotoVidShow. PhotoVidShow also requires DirectX9 and the microsoft .Net2 framework to be installed. In virtually all cases this will already be installed. When creating slideshows with more complex slide designs or creating a video with a higher output resolution (e.g)1080p it is recommended to have a more powerful based computer with a good graphics card on it.

Q) I have an older version of PhotoVidShow can i freely upgrade

A) Yes. See our downloads page to install our latest version.

Q) My machine crashed and i need to re-install PhotoVidShow

A) Re-install from our downloads page to install our latest version.

Q) I’ve lost my registration key, how do i get it back?

Please visit our Registration key recovery page

Q) The license key sent to my email does not seem to unlock the program?

A) There are normally two common problems when this occurs, either a the key has not been entered correctly or the computers firewall is blocking internet access for PhotoVidshow. PhotoVidShow needs internet access in order to check the key with our server.

When entering the code it is best to cut and paste it in to prevent errors. If entering it manually it is worth remembering all 0's in the license key are the number zero and not the letter 'O'

'If you are entering the key correctly and the firewall is not blocking PhotoVidShow, or you are unable to change this, please email support@photovidshow.com for further instructions.

Q) PhotoVidShow does not seem to accept my video file, or i get an error when importing it.

A) The most common problem when PhotoVidShow does not accept a video file is that the computer is missing a DirectShow codec to decode the video format.

Windows 7 and 8 users now no longer need to install additional codec packs as from v4.2.1. If you are running Windows 7 or 8 and have PhotoVidShow v4.1.8 or earlier, it may be worth upgrading for free. See our Download section

Else the most common fix for this is to download and install ffdshow and Haali media splitter codec packs which are free codec packs for the most common video formats including codecs for .mp4 and .mov files

Click here to download these video codec packs from our website

More info can be found on our Forum

Q) Can i create a slideshow with just a CD burner that will play on TV?

A) Yes, PhotoVidShow can create two types of CD's that will play on a normal DVD player. These are know as Video CD (VCD) and Super Video CD (SVCD). Please make sure you DVD player will accept VCD or SVCD, most modern players will although some older DVD players do not accept SVCD. SVCD gives better quality output than VCD and VCD has quality like VHS and works better with video rather than photos. Also worth noting that you can not create a SVCD/VCD on a DVD disk and if you're lucky enough to already own a DVD burner, then DVD output is always the best option to use in terms of quality and compatibility.

Also because CD output resolution is so low, it is probably better to create a video file and view it on TV by either copying the video file to a usb stick and then inserting this stick into the TV, or uploading it to youtube and stream it to a TV which has an internet connection

Q) Do i need to do anything to my pictures before using PhotoVidShow?

A) No, PhotoVidShow can import jpg's, bmp's images etc. Note: please store your images on your hard drive before importing in PhotoVidShow rather than straight from your digital camera. When importing, PhotoVidShow only stores a link to the images rather than copying them.

Q) I can't seem to work out how to import more than one image at a time

A) There are many to import multiple images in one go.   First run PhotoVidShow then:-
Select 'Start' from your desktop and select something like MyPictures,  which will then bring up an Explore window.  drag and drop individual pictures onto the storyboard from the explore window or even drag and drop a directory containing pictures.
Similarly, you can bring up an Explore window, right click on 'Start' and select 'Explore',  then navigate to the folder containing your pictures and drag and drop accordingly.

It might be worth just using the the 'Add images/videos' button in PhotoVidShow,  you can then navigate to your photos and select and open them but not drag and drop.  If you wish to select multiple items either left click and hold whilst rubber banding a whole selection of pictures or hold down the shift/control button and click on individual pictures.  Once you've selected your pictures you want, just select the 'Open' button. To highlight all the files in a folder just select control+a

Q) I always get a 'Error when burning' message when burning a DVD

A) The problem may be a software issue, in the blank media being used or something wrong with the burner hardware.

The following is recommended if this occurs:-

- Make sure you have the latest version of PhotoVidShow. Version 2.17.1 and onwards includes a DVD burner video utility tool.

- Once your project has been encoded into a DVD image on your harddrive (which would of happened if you have got to the burn stage) then you could try using the DVD burner utility tool which can be started by either running it from from the 'Start bar or by selecting 'Tools -> Launch DVD video burner' from PhotoVidShow. Once run simply select your project from the list and select burn.

- If sill having problems there may be issues with PhotoVidShow not having enough computer rights to burn to a DVD (this only applies to windows Vista). Try running PhotoVidShow or the DVD Video burner tool in Administrator mode. This can be done by locating the application in Computer/Local disk(C:)/Program Files/PhotoVidShow. Right click over 'PhotoVidShow' or 'DVD video burner' application and select 'Run as administrator'.

- If still getting problems it may be worth trying different blank media, i.e. some double layer media DVD disks may not work with PhotoVidShow although most if not all -R/+R and RW disks should work.

- If you are still getting problems you may want to investigate further that your DVD burner hardware is working correctly. I.e. try to create a normal data DVD with software provided with the hardware.

Also other DVD burning software tool may be able to burn DVD video format (e.g. nero), i. e. using the output VIDEO_TS folder as source located at Documents/PhotoVidShow/Authored/'project name'

Failing all this you may have got a message about a 'log.txt' file located at My Documents/PhotoVidShow which has been produced on failure to burn a DVD, if you could email this file to support@photovidshow.com we shall investigate further.


Q) Can PhotoVidShow handle DivX/mpeg4 avi files.

A) Yes, assuming appropriate codec's are installed (see Extras page). This also includes other video formats like DV or videos with Dolby Digital 5.1 (AC-3) sound. Note: it is best to use the trial version of the software to make sure it is 100% compatible with any of your video files.

Q) Is there a way to pause between slides on playback?

A) The simple answer is use play/pause button on your remote control. Some people prefer to have next and previous buttons typically seen in DVD extras where you can often have a galley of the actors in a film for example. PhotoVidShow does not produce DVD's like this for various reasons. e.g. such slideshows can't have background music, pan/zoom etc.

Q) I've created a VCD or SVCD and i'm stuck in the menu when i play on my DVD player.

A) VCD and SVCD works differently to DVD. On a DVD typically you use the up/down/left/right enter buttons to navigate through the menus. VCD and SVCD do not support these, so navigation is done by selecting numbers. If your remote does not have numbers there will always be another way to navigate through the menu. (i.e. else the DVD player would not recognize the disk in the first place). In such cases please refer to the manual for your DVD player.

Q) Why can't PhotoVidShow import some of my wma files.

A) If you are having trouble with importing wma files it may be that the wma files have protection from copying.  You can check by right clicking on a wma file and selecting properties. If you look under the License tab it may say something like 'Protected Content'.  We can not import protected wma files and would be illegal if we did. If this is the case,  either try ripping without protection (if possible), or find a un protected version of the music file.  Also there are ways to re-record the wma file via the sound card.  

Q) Can i have a video as my background in a menu?

A) Yes, just select a video file as your background image in the DVD theme menu option. Although you may only see the first frame when editing, on final output this will be a video. Note: the length is set to the 'menu repeat duration' in the menu theme menu.

Q) Is there a maximum number of slides in the full version?

A) There is a maximum of 400 slides per slideshow, but as you can have many slideshows, you are only limited to space on the disk for total slides. Typically a 1000+ slide DVD is possible. Note: Only 99 menus are allowed, although you would rarely need more than 3.

NOTE: If creating a larget project file say more than 400+ slides, it may be worth shutting down all other applications to make full use of the system memory.

Q) My hard drive is crunching away like mad and encoding has come down to a crawl.

A) Please make sure PhotoVidShow has plenty of hard drive space. DVD authoring eats through disk space. Remember a DVD alone holds 4.7gig, so combined with temporary video and audio files which PhotoVidShow needs, you can see why a lot of disk space is required.

Q) Receiving 'Failure when reading the DVD disk structure from the hard drive, unable to burn.' When I author my project to DVD.

A) PhotoVidShow has not got enough privileges on your computer to run sub-processes that are needed to create the DVD image. This happens before burning. We believe this may be due to a background virus checking software or firewall interfering with PhotoVidShow. Ones solution is to run PhotoVidShow with full administrator rights. Right click on PhotoVidShow shortcut icon, select ‘Compatibility’ then tick ‘Run this program as administrator’. Alternatively locate PhotoVidShow.exe in ‘Program files (x86)/PhotoVidShow’ and right click and select ‘Run as administrator’.”

An alternative is to apply PhotoVidShow hotfix431001. Before applying this hotfix, please make sure you are running version V4.3.1. After this download this zip file PhotoVidShowHotfix431001.zip and extract the 2 files in the zip file into the PhotoVidShow install directory , normally 'c:\Program Files (x86)\PhotoVidShow'. You will be overwriting existing files. If Windows does not allow you to extract directly to this folder, extract the files to another location first (e.g. your desktop) and then manually copy the files in. After this restart PhotoVidShow and hopefully it will solve this problem when authoring.

This hotfix will be automatically applied to versions 4.4.1 and onwards (once released). This hotfix simply 'by-passes' the problem by not creating sub processes when authoring.

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