If you are having a problem, then it is likely an answer will already exist in these pages. Please go through our Forum or our FAQs section. There is also a User guide here. If you need to contact us either fill out a form here, post a new theme on our Forum or send us an email at firstname.lastname@example.org and we’ll get back to you ASAP.
If you are having problems importing video files, try installing these Video codec packs